GBox FAQ - GMS Box

0. How to fix the issue where an app downloaded from GBox still shows the message "Please install from Google Play" or "Untrusted installation source" after launching? The apps currently known to have installation source issues include Dream League Soccer 2025, 1945 Air Force: Airplane Shooting Arcade Game, Chatbot AI, Nerd AI, Ask AI, Couchsurfing, and others.Shown in the image: Ask AI / Dream League Soccer 2025

1. Why does Netflix show a 'Netflix is running' notification in the status bar while playing? To maintain uninterrupted Netflix playback, the system displays a 'Netflix is running' notification in the status bar. This does not interfere with other apps on your device.

2. How can I turn off automatic downloads on the GBox app details page? Starting from version 1.6.7.0, GBox adds a new feature: when users click Get or Update from a public link or the GBox update list, the app automatically starts downloading after redirecting to its Google Play details page.

3. How can the issue of YouTube playback stuttering or persistent buffering be resolved? When playing YouTube on a real device, it stutters and gets stuck on the loading screen:1. First, check if your microG app is version 0.3.7 or higher. If not, update your microG app to version 0.3.7 or higher.

4. How to solve the endless buffering while playing YouTube videos? Make sure your GBox is updated to the newest verison（1.6.1.x and later）， stable internet connection. If you still encounter this question，try these steps below to recovery:

5. What is GBox? Is GBox Safe? What is GBox? GBox is a utility application designed to help users run applications that rely on Google mobile services, such as Google Maps and YouTube, on their devices, and provides access to the Google Play Store. All applications downloaded from or supported by GBox are official applications. GBox relies on the well-known open-source project MicroG for real-device use. MicroG has been widely used in many open-source Android systems since 2017, proving its mature and reliable technology.

6. What is microG? Is microG Safe? microG is a free and open-source software provided by European developers which published on Github(https://github.com/microg). Some applications rely on microG to run properly. It allows Android applications to access the Google service.

7. How to install apps on a real device using GBox? Please follow the steps below. Step 1: Search for and install microG through the device app store. Step 2: Go to Phone Settings > Apps & Services > microG > microG Settings > Self-Check > Installed Packages, and ensure the first four items are all marked with a √.

8. How is GBox used? GBox supports all Android models. You can download GBox from gboxlab.com or app stores by following these steps.1.Search and install GBox from the app market on your phone. Open GBox once the installation finished.

9. What should I do if I can't log in my Google account while using Google Play Store in GBox? If you can't log in your Google account, please try as follow steps: 1.Return to homepage of GBox, open Google play store and try to log in your Google account again; 2.If the issue still occurs, please open homepage of GBox, click the small brush icon located in the top right corner of the GBox to clear application processes, then open Google play store and try to log in your Google account again.

10. What should I do if I encounter two-step verification when logging in to Google Play? Under normal circumstances, you should receive the verification notification and complete the two-step verification on the receiving phone. If your phone cannot complete the two-step verification

11. What should I do if I encounter a black screen, white screen, lagging, or slow performance while using apps (such as Play Store) in GBox? A black/white screen appears after clicking on the Google Play Store:Please open homepage of GBox, click the small brush icon located in the top right corner of the GBox to clear application processes, then open Apps in GBox again.

12. Why do I need to log in my Google account again when I use some applications after I have logged in my Google account in GBox? GBox provides a virtual environment and your Google account information is stored in the virtual environment. It can’t be synchronized with other apps on your device.

13. Why are the downloaded APPs being installed directly into the device? Starting from version 1.6.0, if your phone has installed microG, APPs downloaded in GBox will be installed into the device by default, which will take better user experience. If you still want to install APPs in the GBox, you can disable this feature by open 'Settings' in GBox and then turn off 'Install to Device'. Once disabled, the APPs will continue to be installed in the GBox.

14. Why it open the APP’s information page, after I click the APP’s desktop icon? The reason for this occurrence is that you previously installed the application within the GBox, which automatically creates a shortcut on the desktop. After uninstall the application from the GBox, the desktop shortcut can’t be automatically removed. When you click this icon, it will redirect you to the application information page for installation or other actions. If you don’t want to install this app again, you can long-press the desktop icon and select 'Remove'.

15. What should I do if the App information page remains in 'Pending'/'Installing'/' Uninstalling'? If the status on the App information page always remains in 'Pending'/'Installing'/'Uninstalling' , while you are searching/installing applications, you can try to click the 'Clear' button in the top right corner of the GBox main page to reset Play Store, and then reopen Play Store to download/update/uninstall the application.

16. Why does the message “This phone isn't compatible with this app” appear when I try to install an app from Google Play? This message appeared during application installation: (Currently, the apps we know may have compatibility issues include: CarSwitch | Used Cars in KSA, The Chefz | ذا شفز, Citrix Workspace, K SHOP, Digital Health, and others.)

17. Difference between GBox and other similar apps. Compared with tool apps with similar functions, GBox provides a smoother experience and consumes fewer system resources.

18. Why GBox apply for so many permissions? GBox applies for necessary permissions to ensure the apps can function properly. For example, GBox applies for the notification permissions to ensure users can receive the message notification in time.

19. How to turn on GBox and all Apps' notifications? Please follow those steps to turn on notification permissions for both GBox and other Apps. Device settings>> Apps&services>> Apps>> Select GBox and other Apps>>turn on Allow notifications.

20. Why is your phone lagging, battery draining fast or memory usage too high? The storage space required by GBox is relatively small. What occupies device storage space are the apps you have installed. Additionally, due to differences in device performance, you may experience issues such as lagging, power consumption, or high memory usage. We recommend that you report any abnormal issues through our customer service channels. GBox will continue to optimize performance to provide the best experience for users.

21. Why you receive a notification Email from Google? GBox enables apps to be installed and function well on some devices by providing a virtual environment with the necessary Google services required. However, the Google Services program will be recognized as a new device from other brands that use Google services. Thus, your login behavior may trigger an email alert indicating that your Google account is being used on multiple devices.

22. Why does it take such a long time for "Initializing GMS Service"? Due to network instability, you may need more time to start the GMS Service. Thank you for your patience. You will be able to use a series of applications normally after the GMS Service has started.

23. How do I update applications downloaded in GBox? After clicking the circular update button at the top, a list of applications that need to be updated will appear. Click the "Update All" button at the bottom. Once the update is complete, all your applications will be updated.

24. How do I uninstall applications downloaded from GBox? From the installed apps on the GBox homepage, long-press the app you want to delete. Then you can choose the delete option and confirm. If you want to remove the shortcut from the home screen, long-press it and click "remove." If you want to preserve the shortcut, you can click into it and reinstall it next time.

25. How to close the notification push "GBox is running"? You can follow the steps below to turn off the notification. Please keep the GBox running because it is necessary for your experience..Step 1: Open your GBox;Step 2: Click on the left or right upper;Step 3: Click Settings;Step 4:Choose to click open/close the "Background keep alive" from Notice

26. Why do we collect your data, and how will we use them? We collect only the information necessary to support the proper functioning of the applications. We are committed to complying with relevant laws and regulations in the collection and use of data. For details on data collection and use, please refer to the User Privacy Policy.

27. What necessary permissions does GBox need? Using GBox requires granting two necessary permissions. You can grant them by following these steps:1. Battery Usage Permission: Open GBox, agree to the User Agreement and Privacy Policy, and disable battery optimization.

28. Are the apps in GBox official? For all apps downloaded from or supported by GBox, the apps are official ones. GBox only provides the necessary system environment and functions to help users use the app normally. If you still have any issues or concerns, please contact us via email([email protected]) / Telegram +65 9035 9589. Our customer service staff will help you.

29. Why am I not receiving Gmail notifications? To ensure that you receive email notifications in a timely manner, please ensure that you have completed the following steps.

30. Why does XXX app which I downloaded from Google Play Store not working? We are sorry for the inconvenience. Please provide feedback to our customer support team.

31. Why does Google Play Store show “This item isn't available in your country” after searching for an app? In most cases, this is due to a mismatch between your Google account and the region where your app is published. We suggest you check your region using the following steps: 1. Tap "Google Play," tap your account icon, and tap "Settings."

32. Why does the GBox I downloaded from website post advertisements? In order to ensure the continuous development of our app, we have chosen to apply ads in our app, starting from Ver 1.5.2.0. These ads will be displayed slightly during your App Usage and we will minimize the ads impact on your App Experience.

33. How to update XXX apps ? (App list attached) Thanks for the feedback, please update GBox to the latest version, you could find the “Application update” in the system menu, Click on it then you could update the apps you mentioned.

34. Why can't I download or update certain apps on Google Play, and why does this prompt appear? This message indicates that these apps are not yet fully compatible with GBox and therefore cannot be installed or used. You can try installing or updating the app from the app store.

35. How can I resolve the issue of a black screen or white screen appearing when accessing Google Play from the homepage or search bar? Please open the GBox homepage, tap the small brush icon in the top-right corner to clear the app processes, then reopen the app within GBox.

36. How can I resolve the issue of Google Gemini voice input being unavailable? Try these steps: 1.Install the Google app in GBox. 2.Enable microphone permission for GBox. 3.Open Gemini, type at least one character in the input field, and tap the voice input icon to activate voice input.

37. How to fix the issue of Airbnb host mode not working? Airbnb is experiencing an issue where the host mode is unusable (open the app – profile – switch to business mode).

38. Why does it say "Discontinued" when launching third-party apps in GBox? Due to continuous user feedback, various compatibility issues have been found when using GBox on certain non-handheld devices. To ensure a good user experience and reputation, we have decided to gradually suspend the use of GBox on these devices and focus on improving the current product experience. If you have any questions, please click the button on the affected device's screen to provide feedback.

39. Where can I get support for issues? You can contact us on social media such as Facebook, Twitter, Instagram, and YouTube. We are willing to support you with any issues you have.